- (031) 328 2500
- info@dyna-tech.co.za
- Block H, 35 Intersite Avenue, Umgeni Business Park, Durban
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We harness the full power of our solutions and skills to create Industry 4.0 utilities. Smart utilities combine the intelligence of people, systems, processes and data streams to improve customer services, optimise asset management, and maximise forecasting, production and supply.
We give you a consolidated customer view, optimised capital allocation, and predictive maintenance management.
And we can inject machine learning (ML) and artificial intelligence (AI) directly into your operational systems to cut costs and downtime, boost service delivery, and make the most of existing resources.
We helped an organisation with 550 000 customers, who are split 30/70 between B2C and B2B, digitalise its operations to improve its customer experience, ramp up employee efficiencies, and streamline operations.
Integrated business systems
Single view of customer, centralised database
SMS integration to close the customer feedback loop
A mobile customer application for service management, querying, bookings, line of business contacts, and viewing information
A digital application submission process
All employee processes mapped
Integrated field workforce to close the customer query loop
Streamlined customer contact agent processes
Real-time customer contact data deduplication
Error-free customer contact data capture
Automated project designs and approvals
Automatically track assets and expenses to maximise asset utilisation and determine cost-effectiveness
Automated reporting across departments
Automated KPI, performance monitoring and profitability of branches and employees
550 000 happy customers. Do you want smart solutions? Let’s do it.
We help banks put smarter technologies into their hands to work smarter and develop smarter solutions for sophisticated markets.
We provide business solutions that accelerate decisions and operations by harnessing your intellectual property (IP) to leverage game-changing capabilities.
We help you collate important data to consolidate risk elements from all sources, convert them to insights, and use those to remain compliant.
We help public sector organisations and NGOs achieve more through integrated insights, optimised processes, and the oversight tools they need for effective service delivery.
We help retailers deliver great customer experiences through innovative, digital products that achieve higher revenue growth, operating profits, and returns.
We help telecoms customers improve customer experiences by uniting physical and digital channels to capitalise on big data insights.
We harness the full power of our solutions and skills to create Industry 4.0 utilities.
A member of the Technodyn Holdings Group of companies
smarter technology : smarter people